Social Media Brand Consistency

Consistency alpha

When was the last time you conducted an audit of your online professional brand? What about that of the organization you work for? What is your social media strategy saying about you and/or the products and services that you offer?

One of the things I teach in my Stratemy workshops is the importance of having a consistent brand name and image across your various social media platforms. For example, consider the branding strategy (or lack thereof) being employed by the fictitious company, ABC House of Branding. Notice the inconsistency:

www.abc.com/branding 
www.facebook.com/ABCbranding 
www.twitter.com/abcbrandinghouse
www.flickr.com/photos/abchouseforbranding 
www.vimeo.com/houseofbranding
www.instagram.com/thebrandinghouse
www.youtube.com/user/BrandingABC
www.abcbranding.tumblr.com

Unfortunately, I see this type of pattern with many online professional and organizational brands. Actually, my own brand looked this way at one time. However, I am learning that having different brand names and images across my social media platforms sends subtle signals about me and what I have to offer. Despite my best intentions, my prior inconsistency suggested that I was:

  1. Disorganized
  2. Unreliable
  3. Unintentional
  4. Unpredictable
  5. Not thoughtful
  6. Not strategic
  7. Not forward-looking
More importantly, inconsistency makes it difficult for customers to actually find you in the first place. If I found you on Facebook as ABC Branding (www.facebook.com/ABCbranding), I expect to find you on Twitter as @ABCBranding, not @thebrandinghouse.
There are a lot of distractions on the web vying for your customers’ attention. Forcing customers to perform extensive searches for you across various social media platforms opens the door for competitors to capture and divert your current or potential customers’ attention.
While I am still in the beginning stages of building my brand, I have been intentional about the consistency of my brand name and brand image across my social media platforms:

As soon as possible, perform an audit of your organization’s or personal social media presence. If your brand and/or image is inconsistent, strongly consider making the change. You and your customers/audience will be glad you did.

Lessons Learned:
  • Be consistent with your brand name and image.
  • Customers make inferences about your product or service based on your brand.
  • Consistency makes it easier for current and potential customers to find you online.

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